How do I purchase courses?

If you are not logged in or have yet to register for an account, courses can be found for purchase through the 'Search for Courses' option on the site's initial 'Welcome' page. Please note that you will need an account before finalizing the course purchasing process, so that your courses can be assigned to an account as needed. If you have not yet logged in or created an account, you will be prompted to do so before completing the checkout process.

If you have an account with us, you can also log in and then utilize the 'Browse Courses' option in order to view our catalog and select new courses to add to your account. The 'Browse Courses' option can be found through the 'Hamburger Menu' icon (3 stacked horizontal lines) in the top-right corner of the site.


How do I log in?

Logging in is done from the initial Welcome page. The Login option is located near the top-right corner of the page. Usernames are typically a user's full e-mail address (including the domain name). If you're unsure about whether or not you have an account already, or what your password might be, please see the next question.


Do I already have an account?


User accounts for Blue Poppy's primary retail site and our Continuing Education site are separate, although the same credentials may be shared for both. When we upgraded our Continuing Education platform and transitioned to the current site, we went to great lengths to ensure that any customers who had previously purchased a course had their account and previous course purchases brought onto the new site. If you previously purchased any courses through us, an account will already be established for you here, with your last e-mail address utilized as your username. For security reasons, we were not able to bring over user passwords from the previous platform. Instead, an e-mail was sent out which included random passwords assigned to all of our users. 

As some time has passed since that transition, you may find it easiest to use the 'Help Logging In' option to request a new password. That option can be found after clicking on the 'Login' option near the top-right of the Welcome page. Keep in mind that your account may be tied to an older e-mail address, if it has been some time since you last purchased courses through us. You are also welcome to reach out to us at ceu@bluepoppy.com or 503.974.8570 in order to request a password reset or any other help needed to log in.


Do I still have access to my old courses?

Yes! Any courses you previously purchased are still accessible, whether you had completed them or not. It's our intention that all course materials will be available to you for the lifetime of our Continuing Education program. To access any previously purchased courses, log in to your account and then navigate to your 'Registered Courses' or 'Completed Courses' section via the 'Hamburger Menu' icon (3 stacked horizontal lines) in the top-right corner of the site. From there, courses can be opened by using the 'Launch' option, found by pressing the relevant gear icon under the Action column. If you feel like any of the information attached to your courses is inaccurate, or run into other issues with accessing a course, please contact us at ceu@bluepoppy.com or 503.974.8570.


How long do I have to complete my courses?

We understand that practitioners often keep quite busy, and finding the time for renewing your certification can be difficult. Therefore, Blue Poppy courses do not have any time limits or expiration dates attached. If you purchase a course today but aren't able to return to it for 2 years (or beyond), that's okay! Your purchased courses will still be waiting for you, whenever you have the time for them.


Which Licensing Bodies have approved your courses?

Currently, all of our courses offer credit through the primary U.S. licensing bodies-- NCCAOM, California, Florida, and Texas. The vast majority of our courses offer an equal amount of CEUs / PDAs across the different licensing bodies. However, there are a small number of instances where there are slightly less credits available through the California Acupuncture Board due to videos of theory demonstrations. These courses are marked appropriately, with any discrepancies in CEUs being noted prior to the course purchase.


How many attempts do I have to pass a course?

Currently our courses are configured to allow for two attempts at the final quiz. If the final quiz is not passed on the second attempt, you will be prevented from retaking the course. In the case that this occurs, please contact us and we can provide you a fresh copy of the course. We ask for a $15 fee to re-register a course, to offset the cost of course registration from our website administrators.


What is your refund policy?

As we are charged a fee for every course registration, regardless of whether or not that course is completed, we ask that customers read through the provided course descriptions and feel confident about their purchases before moving forward. That said, we also want everyone to be happy with their purchases. If you purchase a course and it does not meet your expectations, please contact us to discuss a refund or exchange. A $15 fee may apply, to offset the cost of course registration from our website administrators.


How do I open a course?

Purchased courses can be accessed after logging in, either via the home screen that automatically comes up (scroll down a bit to find your open courses) or by navigating to the ‘Registered Courses’ section via the 'Hamburger Menu' icon (3 stacked horizontal lines) in the top-right corner. To open a course, either use the launch icon (an arrow in a box) on the right-hand side of the relevant course, or click on the course name and then the ‘Launch’ button that appears.


To open courses, our system uses a common feature that is standard across the web: popups. Unfortunately, web browsers often block popups as a security measure to protect you from malware and adware. If you have trouble launching a course, please make sure to enable popups from Blue Poppy in your web browser. You can do this in your web browser settings, and often in the address bar on a site by site basis. The relevant address to enable or allow is https://bluepoppy.elogiclearning.com.

More information for how to enable popups can be found at the following link:

https://www.wikihow.com/Allow-Pop%E2%80%93ups


How do I receive a Certificate of Completion?

After successfully passing a course, you should be automatically redirected to a brief exit survey, which is a requirement of NCCAOM. Upon completion of the survey, your Certificate of Completion will be delivered to the e-mail address attached to your account. Certificates can also be retrieved by navigating to the ‘Completed Courses’ section via the 'Hamburger Menu' icon (3 stacked horizontal lines) in the top-right corner of the site. From there, use the small gear icon located under the ‘Action’ column in order to find the option to retrieve the relevant Certificate of Completion.


How do I add my license information?

In order to have your license information appear on your certificates, it will be needed to be added to your Profile. Navigate to the ‘Profile’ section via the 'Hamburger Menu' icon (3 stacked horizontal lines) in the top-right corner of the site. From there, scroll down and find the fields for your license information in the ‘Attributes’ section near the bottom of the page. If you have licenses in multiple states, you’re welcome to enter them in whatever way you see fit. Please note that if you have a Florida license you must enter your license information here in order for course completions to be reported to CEBroker.